Damaged Shipments
Incorrect or Missing Items
30-Day Health Warranty
If foliage, stems, or pots suffer severe damage during transit, send us photos within 48 hours of delivery for immediate free replacement.
Received a different cultivar or missing a potting accessory? We ship out the correct plant or missing item right away at no extra cost.
If your live plant declines despite following basic care guidelines during the first month, we issue a store credit or full purchase refund.
Filing a Guarantee Claim
Unbox and Inspect Promptly
Photograph Any Damage
Submit Support Request
Gently unpack your plant within 24 hours of arrival, water lightly if soil is dry, and place in bright indirect light.
Take clear photos of the damaged leaves, broken stems, or box shipping label before repotting or discarding materials.
Send your order number and photos through our support channel to receive your replacement or refund within two business days.
Need Help With Your Plant Order?
Our botanical support team is ready to review claims, answer care questions, and make sure your indoor garden flourishes.