A sunlit glass greenhouse interior with healthy potted tropical plants, propagation trays, and rare green seedlings on wooden benches
A sunlit glass greenhouse interior with healthy potted tropical plants, propagation trays, and rare green seedlings on wooden benches
Help & Support

Frequently Asked Questions

Find clear answers about plant care guarantees, marketplace orders, local community pickups, and verified seller guidelines.

Order & Delivery

Ordering and Shipping Guides

Packaging
Local Pickup
Buyer Protection

How live plants are shipped

Arranging community pickup

Our live arrival guarantee

Sellers pack live plants in insulated, eco-friendly boxes with custom root protection. Most orders ship within two business days with live climate tracking.

Choose local pickup at checkout to meet nearby verified sellers at community hubs, inspect your plants in person, and eliminate transit shipping fees.

Every plant purchase is backed by complete buyer protection. If your order arrives damaged or unhealthy, submit photos within 48 hours for a prompt refund.

Sellers & Care

Marketplace & Growing Info

Selling
Plant Care
Payouts

Becoming a verified seller

Growing and light guides

Seller payment processing

Apply through our seller portal to list verified cuttings or potted stock. Once approved, you can start listing and receiving direct local orders.

Visit our Plant Library for detailed guides on sunlight levels, soil moisture, and humidity preferences for hundreds of rare and popular varieties.

Community seller payouts are processed automatically as soon as delivery is confirmed by the buyer or 48 hours after verified carrier arrival.

Still Have Questions?

Our dedicated community care team is ready to answer specific inquiries about orders, plant health, or local community trading hubs.